1. Definitions and Applicability
1.1 In these Terms & Conditions, “Peerсoach Academy” refers to PeerCoach Academy B.V., registered with the Dutch Chamber of Commerce (KvK) under number 35029419, with its registered office at Kreil 4a, 1768BT Barsingerhorn.
1.2 “Programs” refers to all services offered by Peerсoach Academy, including but not limited to: Module 1 (Personal Leadership), Module 2 (Peercoaching), community membership, webinars, workshops, and related learning materials, whether delivered online or in person.
1.3 “Participant” refers to the natural person taking part in a Program. “Client” refers to the person or organization entering into the agreement with Peerсoach Academy. The Client and the Participant may be the same person.
1.4 These Terms & Conditions apply to all offers, registrations, and agreements between Peerсoach Academy and the Client, unless explicitly agreed otherwise in writing. They also apply where Peerсoach Academy engages third parties for the delivery of a Program.
2. Nature of Our Services
2.1 Peerсoach Academy commits to a best-effort obligation (inspanningsverplichting), not an obligation to achieve a specific result. Personal development and peercoaching outcomes depend substantially on the Participant’s own engagement, openness, and practice.
2.2 Peerсoach Academy delivers its services with the care and professionalism that may reasonably be expected of a professional training and coaching organization.
2.3 Where Peerсoach Academy engages third parties (such as guest trainers or facilitators), it selects them with the same care the Client would reasonably apply.
2.4 Where the correct delivery of a Program depends on information or cooperation from the Client or Participant (for example, completing an intake questionnaire or attending a goal-setting conversation), Peerсoach Academy is released from the affected obligations if this information or cooperation is not provided in time.
3. Registration and Admission
3.1 Programs take place only with sufficient registrations. If registrations exceed available places, placement follows the order of registration. Participants who cannot be placed will be offered the next available start date or a full refund.
3.2 An intake or goal-setting conversation may form part of a Program. Where indicated, this conversation is a mandatory condition for participation and counts as the starting moment of the Program.
3.3 Completion of Module 1 (Personal Leadership) is a prerequisite for participation in Module 2 (Peercoaching), unless Peerсoach Academy grants an explicit written exemption based on demonstrably equivalent prior experience.
3.4 Community membership commences on the start date of the Participant’s first Program, unless otherwise agreed.
4. Right of Withdrawal (Consumers)
4.1 If the Client is a consumer and the agreement was concluded at a distance (e.g. via the website), the Client has the statutory right to withdraw from the agreement within 14 days of conclusion, without giving any reason (herroepingsrecht, Art. 6:230o Dutch Civil Code).
4.2 Withdrawal must be communicated in writing (email suffices) within this period. Any payments already made will be refunded within 14 days of withdrawal.
4.3 If the Client explicitly requests that the Program or access to digital content begin during the withdrawal period, and the Program has started, the Client owes a proportionate fee for the part already delivered. The right of withdrawal lapses entirely once a purely digital product (such as recorded content) has been fully delivered with the Client’s prior express consent.
5. Cancellation and Rescheduling by the Client
5.1 After the statutory withdrawal period (where applicable), the following cancellation terms apply. Cancellation must be made in writing. Non-attendance without cancellation counts as a cancellation on the start date.
• Cancellation more than 8 weeks before the start: free of charge, apart from €150 administration costs.
• Cancellation between 8 weeks and 2 weeks before the start: 50% of the Program price is due.
• Cancellation within 2 weeks before the start: 100% of the Program price is due.
5.2 Instead of cancelling, a Participant may nominate a replacement participant, subject to the admission requirements in Article 3 (including any mandatory intake conversation and, for Module 2, the Module 1 prerequisite). Personal discounts are not transferable.
5.3 In case of urgent personal circumstances, a Participant may reschedule their participation once to the next scheduled edition of the same Program. Rescheduling requires consultation with and approval by Peerсoach Academy.
5.4 Any refunds due will be processed within 30 days.
6. Cancellation or Changes by Peerсoach Academy
6.1 Peerсoach Academy may cancel a Program (for example, due to insufficient registrations or trainer unavailability) or refuse a Participant or replacement participant. In that case, the Client is entitled to a full refund of amounts paid for the cancelled Program, or, at the Client’s choice, placement in the next edition.
6.2 Peerсoach Academy may make reasonable changes to Program content, schedule, trainers, or location, provided the overall nature and quality of the Program are maintained.
7. Duration and Termination of Ongoing Agreements
7.1 Community membership and other recurring services are entered into for the agreed period. For consumers, after the initial period the agreement continues for an indefinite period and may be terminated at any time with a notice period of one month.
7.2 For business clients, agreements covering recurring delivery are deemed concluded for one year unless agreed otherwise, and are renewed for successive one-year periods unless terminated in writing at least three months before renewal. No compensation is owed on account of such termination.
7.3 If either party materially fails to fulfill its obligations and, after written notice, does not remedy this within a reasonable period, the other party may terminate the agreement without owing compensation. Services delivered up to termination remain payable.
8. Prices, Invoicing and Payment
8.1 Prices quoted to consumers include VAT, unless explicitly stated otherwise. Prices quoted to business clients exclude VAT, unless explicitly stated otherwise.
8.2 Travel, accommodation and venue arrangement costs are not included in Program prices, unless explicitly stated otherwise.
8.3 Peerсoach Academy invoices upon confirmation of registration, unless otherwise agreed.
8.4 Payment is due within 14 days of the invoice date. In case of late payment, and after a reminder granting a further 14-day period, statutory (commercial) interest and reasonable collection costs in accordance with the Dutch Extrajudicial Collection Costs Act (WIK) will be charged.
8.5 Where payment in installments has been agreed, failure to pay an installment on time renders the remaining installments immediately due after reminder.
9. Intellectual Property
9.1 All intellectual property rights to materials provided by Peerсoach Academy — including workbooks, methodology descriptions, exercises, visual identity, illustrations and characters, recordings, and digital content — remain with Peerсoach Academy or its licensors.
9.2 The Client and Participant obtain a personal, non-transferable right to use these materials solely for their own participation in the Program. They may not reproduce, share, publish, or commercially exploit the materials, nor remove or alter any attribution or branding.
9.3 Use of the Peerсoach Academy methodology in a professional or commercial context (for example, delivering peercoaching sessions to third parties) is permitted only within the scope explicitly defined in the relevant Program or by separate written agreement.
10. Confidentiality and Peerсoaching Ethics
10.1 Peerсoach Academy treats all personal information shared by Participants as confidential and does not share it with third parties, except where required by law.
10.2 Peercoaching involves Participants sharing personal experiences with one another. By participating, each Participant agrees to treat everything shared by fellow Participants during sessions, in the community, and in related channels as strictly confidential, and not to disclose it outside the group.
10.3 Trainers and facilitators are bound by confidentiality regarding everything shared during Programs, except where there is a legal duty to disclose or an acute risk to the safety of the Participant or others.
11. Health, Well-being and Suitability
11.1 Peerсoach Academy’s Programs are training and coaching programs aimed at personal and professional development. They are not a form of (psycho)therapy, medical treatment, or crisis support, and do not replace professional mental health care.
11.2 Participants are responsible for assessing whether they are able to participate responsibly. Participants who are currently receiving, or have recently received, psychiatric or psychological treatment, or who have a history of psychosis or severe mental illness, are asked to consult their treating professional before registering. Peerсoach Academy may make admission conditional on written confirmation from a medical or mental health professional.
11.3 Peerсoach Academy may, in consultation with the Participant, pause or end participation if continued participation appears not to be in the Participant’s best interest or disrupts the group process. In such cases a proportionate refund arrangement will be sought in fairness.
12. Liability
12.1 Peerсoach Academy is not liable for indirect damage, including consequential loss, lost profit, or immaterial damage, except in cases of intent or deliberate recklessness.
12.2 For direct damage resulting from an attributable shortcoming, liability is limited to the price agreed for the relevant Program (for ongoing agreements: the fees for a maximum of one year).
12.3 Insofar as physical or outdoor activities form part of a Program, Participants must assess for themselves whether they are physically able to participate responsibly. Pregnant Participants are asked to consult Peerсoach Academy in advance; participation is then at their own risk.
12.4 Nothing in these terms limits liability that cannot be limited under mandatory Dutch law.
13. Non-Solicitation (Business Clients)
13.1 During the execution of an agreement with a business client and for one year after its termination, neither party will employ or engage persons who were involved in the execution of that agreement on behalf of the other party, or negotiate with such persons to that end, without prior written consent of the other party. This clause does not apply to consumers.
14. Personal Data
14.1 Peerсoach Academy processes personal data in accordance with the General Data Protection Regulation (GDPR/AVG) and its Privacy Policy, available at [link to privacy policy]. Personal data is used only for Peerсoach Academy’s own activities and is not sold or shared with third parties for marketing purposes.
15. Complaints Procedure
15.1 Informal resolution. Participants are encouraged to first raise concerns directly with the trainer or staff member involved, or with Peerсoach Academy via campus@peercoach.academy.
15.2 Formal complaint. If informal resolution is not achieved, a formal complaint may be submitted in writing to Hanna Mykhalchevska, complains@peercoach.academy, including: the complainant’s name and contact details, a description of the complaint, relevant dates and persons involved, and any supporting evidence.
15.3 Acknowledgement. Receipt will be confirmed within 5 working days.
15.4 Investigation and resolution. The complaint will be investigated impartially and confidentially. The complainant will receive a written decision, including any actions to be taken, within 30 working days of acknowledgement. If more time is needed, the complainant will be informed with an indication of the new term.
15.5 Appeal. If the complainant disagrees with the outcome, an appeal may be submitted within 10 working days to the independent appeals person/body: [We will put later]. The appeal decision will be communicated within 20 working days and is binding on Peerсoach Academy.
15.6 Records. Complaints and their handling are documented and retained confidentially for 5 years, accessible only to authorized persons.
15.7 Non-retaliation. Retaliation against anyone who submits a complaint in good faith is strictly prohibited.
16. Final Provisions
16.1 Dutch law applies to all agreements with Peerсoach Academy.
16.2 Disputes that cannot be resolved amicably or through the complaints procedure will be submitted to the competent court in Amsterdam, without prejudice to a consumer’s right to choose the court competent by law.
16.3 If any provision of these Terms & Conditions proves invalid, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid one that approximates its intent as closely as possible.
Version 1.0 — 8 july 2026. Peercoach Academy, Kreil 4a, 1768BT Barsingerhorn, KvK 35029419, VAT NL8176.32.761.B01.